Frequently Asked Questions
Find answers to common questions about our car service. Can't find what you're looking for? Give us a call.
Booking & Reservations
How do I book a car service?
You can book through our website, by calling (917) 997-8345, or by email. We recommend booking at least 24 hours in advance for guaranteed availability, though same-day bookings are often available.
How far in advance should I book?
For standard service, 24 hours is ideal. For peak travel times (holidays, major events), we recommend 48-72 hours. For weddings and special events, 3-6 months is best.
Can I book a ride for someone else?
Yes, you can book for family, friends, clients, or employees. Just provide the passenger's name and contact information, and we'll coordinate directly with them.
Do you offer corporate accounts?
Yes! Corporate accounts include centralized billing, detailed reporting, a dedicated account manager, and volume-based pricing. Contact us to set up a corporate account.
Pricing & Payment
How is pricing determined?
Airport transfers have fixed prices based on destination. Hourly service is billed by the hour with minimums. Point-to-point rates are based on distance and estimated time. All prices are quoted before booking.
Are there any hidden fees?
No hidden fees. Our quotes include the vehicle and driver. Tolls and parking are billed at cost and disclosed. Gratuity is not included and is at your discretion.
Do you have surge pricing?
No. Unlike rideshare apps, our prices are fixed. Whether it's rush hour, raining, or a holiday, your quoted price doesn't change.
What payment methods do you accept?
We accept all major credit cards. Corporate accounts can pay by invoice with approved credit terms. Cash is accepted but a credit card is required to guarantee reservations.
Is gratuity included?
Gratuity is not included in our rates. It is appreciated but not required. Industry standard for excellent service is 18-20%.
Airport Transfers
Which airports do you serve?
We serve all NYC-area airports: JFK International, LaGuardia, Newark Liberty, Teterboro, and Westchester County Airport. We also serve regional airports upon request.
How does flight tracking work?
We monitor your flight in real-time using your flight number. If your flight is delayed or arrives early, we adjust your pickup time automatically. You don't need to call us about delays.
Where will my driver meet me?
For domestic arrivals, your driver meets you near baggage claim. For international arrivals, they wait in the arrivals hall after customs. You'll receive specific meeting instructions before your flight.
What if my flight is delayed?
We provide 60 minutes of complimentary wait time from your actual arrival time (90 minutes for international). We track your flight, so we know when you land.
Can you do curbside pickup at airports?
Due to airport regulations, we meet you inside the terminal for arrivals. For departures, we drop you curbside at your terminal's departure level.
Vehicles & Service
What types of vehicles do you offer?
Our fleet includes luxury sedans (Mercedes-Benz, BMW), SUVs (Cadillac Escalade, Suburban), Sprinter vans, and motor coaches. We also offer premium options like Rolls-Royce and Mercedes-Maybach.
Can I request a specific vehicle?
Yes! You can request a specific vehicle category or even a specific vehicle. We'll confirm availability and may offer alternatives if your first choice isn't available.
Are your drivers professional?
All drivers are professionally licensed, background-checked, and trained in customer service. They dress professionally, know the city intimately, and maintain the highest standards.
Is there WiFi in the vehicles?
Yes, most vehicles offer complimentary WiFi. Charging ports are also available. Please confirm specific amenities when booking if these are important to you.
Policies
What is your cancellation policy?
Cancellations 24+ hours before pickup: no charge. 4-24 hours: 50% of fare. Less than 4 hours: 100% of fare. No-shows are charged 100%.
Can I change my reservation?
Yes, changes can be made up until pickup time, though we appreciate as much notice as possible. Changes are subject to vehicle availability.
Do you allow pets?
Service animals are always welcome at no charge. For other pets, please inquire when booking. Additional cleaning fees may apply.
Can I smoke or vape in the vehicle?
No, all our vehicles are non-smoking. This includes vaping and e-cigarettes. Cleaning fees will be charged for violations.
What about child car seats?
We can provide child car seats upon request at no additional charge. Please specify the child's age and weight when booking so we can provide appropriate seats.
Service Areas
Where do you provide service?
We serve all five NYC boroughs, Long Island, Westchester, Connecticut, New Jersey, and popular destinations like the Hamptons and upstate New York.
Do you provide service outside NYC?
Yes! We regularly serve the Tri-State area and can arrange service to destinations throughout the Northeast. Contact us for custom quotes.
Can you do multi-stop trips?
Yes, hourly service includes unlimited stops. For point-to-point service, additional stops can be added for an additional fee.
Still Have Questions?
Our team is here to help. Give us a call and we'll be happy to answer any questions.
(917) 997-8345